Public Programs


February 4, 2020. Washington, DC.

This is a new course offered to leaders of design thinking.

Learn to use human-centric leading to boost your confidence in dealing with the contextual problems that tend to hamper design thinking and other change initiatives.

Human-Centric Leading (HCL) is a new leadership style that puts people at the center of decisions. HCL helps you navigate through commonly-experienced challenges such as distrust, pushback, project delays, interpersonal conflict, fear of failure, multiple stakeholders with multiple agendas (some are ego-motivated and others are team/silo-motivated), conflict, knowledge gaps and hierarchical misalignment that can dilute or block your effectiveness. All of these are symptoms of the same root-level problems, yet it is common to focus solely on the symptoms and become overwhelmed, instead of solving the core problems and create alignment.

By using HCL, you stay calm and grounded in face of these issues, creating trusting relationships and optimizing the contribution of each team member. For instance, imagine solving conflict through discussion, which is often not enough — you have to understand the context, how people think/feel and then move from reacting to responding. Another example, let’s say that despite your continued communication of the benefits of design thinking, one or more stakeholders still resist. A common way to solve this is to convince them at a logical level, yet the reason for their resistance can likely be related to fears or uncertainties, so their emotional needs must also be met. HCL equips you with a way to identify their needs and help meet them, therefore increasing the likelihood of turning their resistance into support.